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Digital Service Designer
2 months ago
We are seeking an experienced Service Designer to join our team at Robert Walters Australia. As a Service Designer, you will play a key role in designing and implementing service management processes that meet the needs of our clients.
Key Responsibilities- Update and maintain the Service Catalogue and associated OLAs and SLAs
- Conduct stakeholder interviews and inception workshops to ensure effective service design
- Design and implement IT service management processes that meet business requirements
- Liaise with internal business stakeholders and external vendors to ensure seamless service delivery
- Define and maintain the Service Risk Register for the project's Service Acceptance
- Broad range of experience in Human-Centered Design (HCD) and service design, with a proven track record of leading design initiatives
- Understanding and working experience with ITIL frameworks
- Excellent communication and interpersonal skills
- Experience with Service Management Tools
As a Service Designer at Robert Walters Australia, you will have the opportunity to work on challenging projects and collaborate with a talented team of professionals. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
