Customer Service Liaison

2 weeks ago


Melbourne, Victoria, Australia Department of Families Fairness and Housing Full time
About the Role

The Department of Families, Fairness and Housing is seeking a highly skilled Customer Relations Officer to join our team. This critical position provides the first impression of our organisation and plays a vital role in delivering quality service to clients, staff, and service providers.

Key Responsibilities
  1. Provide exceptional telephone and face-to-face service to clients, staff, and service providers by maintaining a welcoming and professional manner.
  2. Attend to individual enquiries by taking a helpful approach, establishing the purpose of the visit or call, and providing an appropriate response.
  3. Maintain effective working relationships and liaise efficiently with all levels of staff.
How to Apply

To be considered for this exciting opportunity, please submit your application via the Jobs and Skills Exchange (JSE) portal. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. A cover letter and CV outlining your suitability to the role are required.



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