Senior Product Designer
4 weeks ago
We are seeking a highly skilled Senior Product Designer to join our Digital and Digital Products team at RACV. As a key member of our team, you will be responsible for delivering complex and strategic design initiatives that delight our customers and enable the digitisation of RACV products and services.
Key Responsibilities- Design product concepts and features that balance customer and business benefits and objectives
- Scope and conduct both qualitative and quantitative research to understand/validate the customer problem or hypothesis
- Contribute to the design strategy for digital products, ensuring alignment with overall business goals and customer needs
- Identify key design initiatives that will have the greatest impact on user experience and business value
- Lead and contribute to design projects, keeping to timelines and managing stakeholder expectations
- Use strong storytelling skills to help ensure that design considerations are integrated into decision-making processes
- Collaborate with development and product teams to solve problems, define solutions and ensure feasibility of future design and development
- Bachelor's degree in design, Psychology, Social Science, Entrepreneurship or Business
- 5+ years of experience in digital product design
- Strong portfolio demonstrating expertise in designing and delivering successful digital products across various platforms and digitising analog products
- Experience working in agile or lean environment
- Understanding and application of HCD, best practice customer experience, usability and accessibility standards
- Flexible and informal work environment which helps bring balance between work and home
- Generous discounts on home and car insurance policies and RACV roadside care
- Club Membership and great discounts across all RACV resorts
- Discounts from corporate partners that are updated monthly
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
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