Fundraising and Support Team Member

6 days ago

Sydney, New South Wales, Australia Heart Foundation Group Full time

The Heart Foundation Group is a leading peak body in Australia, working tirelessly to improve heart disease prevention, detection, and support. As a Supporter Relations Coordinator, you will be part of a dedicated team passionate about making a difference in the lives of Australians.

This role requires an individual with excellent communication skills, attention to detail, and a passion for working in a fast-paced environment. You will be responsible for ensuring the accuracy and integrity of supporter data, processing donations, and providing excellent customer service to internal and external stakeholders.

Key Responsibilities:
  • Ensuring the accurate input and maintenance of supporter data in our systems, including data export and import.
  • Processing online, mail, and telephone donations, including banking and receipting.
  • Taking responsibility for the regular administrative processes related to programs including direct mail, memorial giving, Jump Rope for Heart, and regular giving.
  • Enthusiastically responding to queries from our donors and the general public via phone and email and maintaining detailed and accurate records, as needed.
Requirements:
  • Interest and experience in data entry and processing, preferably in an environment with a high volume of donations or accounts receivable.
  • An exceptional phone manner, with experience in a call centre or phone-based customer service.
  • The ability to work effectively with a range of diverse stakeholders.
  • Enthusiasm for working within a small, 'supporter-centric' team, but equally the ability to work independently to use initiative and solve problems.
  • Experience in the use of a CRM (Raiser's Edge or similar) and Microsoft applications, including Word, Excel, SharePoint, and Outlook.

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