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Senior Technical Manager

2 months ago

Canberra, ACT, Australia Allocate Full time
Job Title: Tech Lead

The Tech Lead role at Allocate is a key position within our Professional Service team, focused on working with our Australian Defence Force (ADF) sector clients in Canberra. This role requires the candidate to have and maintain a NV1 or NV2 Security Clearance.

As a leader in the Allocate team, you will lead technical teams to plan, develop, and test solutions to enhance, optimise, and automate existing business and technical processes. You must be confident, motivated, and capable of prioritising your work effort and that of your team. You will be comfortable communicating at all levels within Allocate, with customers, and the wider Allocate group.

You will exhibit leadership skills in managing team goals and priorities. The role is on the front line, and the incumbent must be comfortable dealing at all levels, including fellow technologists, non-technical clients, and end users.

The ability to direct and guide the team with a strong focus on group results and organisational skills will see the incumbent succeed in this role. The ability to adapt continuous improvement in all aspects will see the incumbent supersede the role.

You will be expected to support the development of a leadership and organisational culture that recognises the core Allocate beliefs: Customer centred, creatively minded, passionate about outcomes, and working as one. A desire to maintain your technical knowledge, learn new skills, and a willingness to grow as a leader are traits we expect from any applicant. You will line manage a small team of Technical and/or Product Consultants and be part of the Allocate leadership group.

Key Responsibilities:
  • Take lead and ownership of tickets raised and escalated through the Support portal.
  • Specification, planning, development, and testing of solutions and/or specialised functions with an eye to enhancing, optimising, or automating existing business and/or technical processes.
  • Managing customer expectations around timelines, deliverables, solutions requirements, and enhancements, risks.
  • Plan, manage, and review work sustainment sprints.
  • Line management of a team – performance management, engagement, s, career development, coaching.
  • MAPS and OneView experts – deep technical knowledge of config layers and data integration points to be able to engage well with customers and delegate efficiently.
  • Manage skills and knowledge within the team and identify where upskilling and cross-skilling are required.
  • Plan for contingencies and future priority customer events.
  • Act as an escalation point in relation to customer communications.
  • Able to work on assigned tickets or priority requests when required.
Key Skills:
  • MAPS/OneView Product Configuration
  • Relational Database Fundamentals
  • SQL (Data searching / manipulation)
  • Knowledge of Defence structure and processes
  • Knowledge of Change Management
  • Ticketing System processes and their SLAs
  • Ability to mentor / guide other technical staff
  • Excellent written and communication.
  • Organisational and time-management (prioritisation)
  • Decision-making and Task Delegation skills
Highly Regarded Skills:
  • XML
  • ETL Processes
  • Knowledge of ITIL Process
  • UI Design
  • HTML5
  • T-SQL scripting
  • Java Script
Attributes:
  • Energetic Self-starter
  • Detail orientated.
  • Team Leader
  • Able to work with minimal supervision.
  • Thorough
  • Deadline focused.