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Customer Experience Specialist
2 weeks ago
Job Overview
We are seeking a talented and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be the first point of contact for customers, providing them with exceptional service and support.
The ideal candidate will have a passion for delivering quality experiences and a keen eye for detail. They will be able to identify the most suitable products and services for customers and demonstrate our digital banking options, making banking simple, easy and secure.
Key Responsibilities:
- Support customers by being the first point of contact; putting them at the centre of everything you do.
- Identify the most suitable products and services for customers.
- Demonstrate digital banking options, making banking simple, easy and secure.
Required Skills and Qualifications:
To succeed in this role, you will need:
- A passion for delivering quality experiences for diverse range of customers.
- A team player with a keen eye for detail, ensuring every transaction is efficient and accurate.
- Customer-centric thinking and an appreciation for inclusion and diversity.
Benefits:
We offer a range of benefits to support your career development and well-being, including:
Ongoing Career Development Opportunities:
- Access to training and development programs to help you grow in your role and beyond.
Flexible Working Arrangements:
- Enjoy flexible working hours to balance your work and personal life.
Employee Discounts and Perks:
- Take advantage of exclusive discounts and perks on travel, fitness, events, and technology.
Leave Benefits:
- Receive a generous amount of leave entitlements, including parental leave, religious leave, special leave, sporting activities leave, and volunteer leave.
Diversity and Inclusion:
- Work in a diverse and inclusive environment that values equity, respect, and employee empowerment.
Join Our Team:
- Become part of a dynamic team that strives to make a positive impact in the community.
