IT Help Desk Coordinator

2 weeks ago


Canberra, ACT, Australia Tektalent Full time
Key Responsibilities
  • Schedule and allocate jobs, either by performing service allocation or organizing the job board.
  • Ensure escalations are working as intended and that triage is working timely and effectively.
  • Participate in team meetings, presenting on the state of allocation, trends, or problem areas.

Desired skills and experience include a solid understanding of a service desk environment, experience in level 1 support, and technical experience with Microsoft 365 and ticketing systems.


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