Customer Service Specialist
2 weeks ago
Job Overview
The role of a Customer Service Specialist involves delivering exceptional customer experiences by organizing service bookings, liaising with customers, and working closely with the workshop and parts departments.
Key Responsibilities:
- Actively listen to customers to gather and provide clear information to the workshop team.
- Quote customers on vehicle services and repairs, ensuring accurate estimates are provided.
- Schedule customer bookings in accordance with available workshop hours, ensuring seamless operations.
- Collaborate with Workshop Managers to meet service levels, maintaining high standards of customer satisfaction.
- Interpret requests for parts, facilitating efficient order processing.
- Communicate proactively with customers throughout the day, updating them on their vehicles' status.
- Upsell beneficial products and services based on customers' needs, driving revenue growth.
- Manage daily administration tasks, including processing repair orders, invoices, payments, and warranty claims.
About You
You are a highly skilled customer service professional with excellent communication, organizational, and time management skills. You excel in a team environment and have experience working in similar customer-facing roles.
Ideal candidates will possess strong interpersonal and problem-solving skills, with the ability to explain complex services and repairs to customers in a clear and concise manner.
What We Offer
We provide ongoing training and support to ensure your success in this dynamic industry. As a valued member of our team, you will have opportunities for growth and development, helping you achieve your career goals.
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