Reservations and Events Coordinator

4 weeks ago

Melbourne, Victoria, Australia Wall Street Full time
{"title": "Reservations and Events Coordinator", "description": "About the Opportunity

As a key member of our hospitality team, you will play a crucial role in optimizing our reservations process and coordinating events, ensuring seamless customer experiences and driving operational efficiency.

This is a full-time position based in our South Yarra office, with working hours from Tuesday to Saturday.

Key Responsibilities:
  • Optimize OpenTable system, generating reports and data-driven insights
  • Maximize table capacity and streamline booking confirmations
  • Manage guest preferences, VIP status, and communicate with service teams
  • Handle group bookings and coordinate events across venues
  • Develop training materials and conduct quarterly function reviews
  • Deliver exceptional customer service across all channels
  • Respond to inquiries and special requests professionally and efficiently
About the Benefits:
  • Exclusive employee discount program across brands such as Daniel's Donuts, Snooze, and more
  • Prime Chapel Street South Yarra location, easily accessible by public transport
  • Career growth opportunities with our dedicated professional development program
  • Work alongside industry-leading hospitality professionals in a supportive team environment
  • Comprehensive in-house training with cross-training opportunities in various areas
  • Experience the vibrant Melbourne food and shopping scene right at your workplace doorstep
About the Ideal Candidate:
  • Proven experience in restaurant or hospitality reservations management and event coordination
  • Strong knowledge of OpenTable or similar reservation systems
  • Exceptional customer service and communication abilities
  • Ability to handle high-volume inquiries and maintain composure under pressure
  • Strong problem-solving skills and attention to detail
About LK Hospitality:

Founded in 2019, LK Hospitality has quickly made a name for itself as the home of innovative, creative, and world-class dining and drinking experiences.

Our portfolio includes award-winning Omnia, Yūgen Dining, and Yugen Omakase, all located within the prestigious Capitol Grand, on the bustling corner of Toorak Road and Chapel Street, South Yarra.

Discover more about LK Hospitality by visiting our venue websites:

Omnia - https://www.omniarestaurant.com.au/

Yūgen Dining - https://www.yugen.com.au/

Yūgen Tea Bar - https://www.yugen.com.au/tea-bar

The Grand Room - https://www.thegrandroom.com.au/

If you are looking to progress in your career and work for a company that will grow with you, please click apply and submit your resume.

Please note that only shortlisted candidates will be contacted.

"}

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