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Product Data Specialist
2 weeks ago
This role involves maintaining accurate product information in enterprise resource planning systems, processing support requests, and ensuring timely resolution of technical issues. Key responsibilities include:
- Maintaining product data and configurations across all relevant ERP systems.
- Screening and assigning support tickets for resolution.
- Resolving bugs within assigned timeframes based on severity.
- Managing support tickets from activation to closure.
- Elevating blockers impacting active bugs and unreleased Engineering Change Orders (ECOs).
- Completing ECOs according to approved processes and deadlines.
To succeed in this position, you'll need:
- A Bachelor's degree or equivalent experience.
- At least five years of relevant work experience, including two years in a manufacturing environment.
- Two years of experience working with supply chain and/or production modules in major ERP systems.
- The ability to analyze information efficiently and make sound decisions.
- Strong problem-solving skills to address complex issues.
- Effective communication across cross-functional teams and stakeholders.
- Flexibility to adapt to changing demands and priorities.
