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Retail Store Manager

2 months ago

Hawthorn, Victoria, Australia PETstock Pty Ltd Full time

About Us

PETstock Pty Ltd is a leading retail market leader across the pet care industry, with over 20 years of experience in providing world-class professional advice and customer service.

Job Summary

We are seeking a passionate and strong leader to support our team in providing exceptional customer experiences and driving sales. As a Retail Store Manager - Team Lead, you will be responsible for mentoring and inspiring your team, coaching them to achieve and develop their knowledge and skills, and leading from the front to provide an exceptional customer experience.

Key Responsibilities

  • Lead by example, mentoring and inspiring your team on a daily basis
  • Coach your team to achieve and develop their knowledge and skills
  • Lead from the front, providing an exceptional customer experience
  • Create a strong safety mindset with a commitment to creating a culture of safety within your team
  • Recruit, onboard, and induct high-calibre new team members
  • Be responsible for stock management, ensuring stock is maintained and accurate, and the team is aware of stock integrity processes
  • Be proactive in keeping your knowledge up to date on pet care, products, and services we provide
  • Create a fun, supportive culture in-store where your team loves coming to work every day
  • Proactively support local marketing opportunities and sponsorships

Requirements

  • Experience in a similar store leadership role or ready to take that next step up in your retail management career
  • Demonstrated success in driving sales
  • Strong leadership with the ability to motivate and build a high-performing team with a positive culture
  • High degree of resilience and ability to prioritize and manage conflicting priorities
  • Ability to create a positive culture of safety
  • Demonstrated ability to achieve and exceed sales targets
  • Established business acumen
  • Ability to be flexible in order to meet changing work conditions
  • High degree of interpersonal and communication skills

Our Recruitment Process

  • Introductory phone screen - chat with a member of our friendly team to discuss you and the role
  • Face-to-face interview - get to know more about the business and the role and see the workplace location. Get to know your potential manager and showcase your skills.
  • Pre-employment checks - which include both reference and police checks

About Our Company Culture

We are a diverse team with varying strengths and an inclusive organization, committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.