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Technology Expert
3 weeks ago
We are seeking a skilled and motivated technology expert to join our team. In this role, you will provide hands-on technical support across a range of customer environments, with a strong focus on communication platforms and end-user support.
Key responsibilities include delivering technical support to end users for hardware, operating systems, and application issues (onsite and remotely), as well as providing support and administration for Microsoft 365, Teams Calling, and PBX/VoIP platforms.
Troubleshooting and escalating issues related to network connectivity, VPN access, and video conferencing systems is also a key part of the role, along with maintaining high standards of customer service and ensuring timely resolution of technical issues within SLA targets.
The ideal candidate will have relevant experience in ICT support roles, preferably within an MSP or similar IT services business, and will possess hands-on experience supporting Microsoft 365, Windows environments, and VoIP/PBX technologies.
Practical knowledge of VC solutions and hardware such as Microsoft Teams Rooms, Poly, Logitech, Cisco, etc., is also essential, as is experience using ITSM/ticketing systems and remote monitoring tools (RMM).
A sound troubleshooting and problem-solving ability in networking (basic routing, VPNs) is required, along with strong communication and customer service skills and a proactive mindset.
This is an entry-level position with opportunities for career growth and development, offering a stable and long-term opportunity with exposure to a wide range of technologies and ongoing professional development and support.
