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IT Support Technician
2 weeks ago
Job Summary:
This is an onsite role providing second-level end user IT support and problem resolution at a client site in Albury, NSW.
- Responsibilities will include desktop PC & laptop hardware installation, setup, and configuration, problem diagnosis and resolution.
- Support of MS Teams meeting room equipment.
- General IT troubleshooting and assistance as required on site.
- Manage incidents, knowledge base articles, tasks, and assets within the Service Management tool to a high standard and within SLAs.
- Keep the stock/build room tidy and in order.
- Manage eWaste.
- Facilitate user training sessions.
- Assist with project work.
- Participate in afterhours/weekend support and deployment activities as required.
Qualifications and Skills:
Ideal candidates will be qualified in an IT-related discipline and have experience supporting IT technologies including PC & laptop hardware support, Windows 11, Outlook, MS Teams, and MS Office. They should also possess a basic understanding of networking.
Requirements:
A driver's license is a must for this position, as occasional attendance at other sites may be required.
