Team Leader Member Experience

3 weeks ago


Melbourne, Victoria, Australia Yarra City Council Full time

Job Summary:

We are seeking a highly skilled and experienced Team Leader to join our Member Experience team at Yarra City Council. As a key member of our leadership team, you will be responsible for driving a constructive culture, leading a team of Member Experience Officers, and enhancing the member experience through outreach and retention activities.

Key Responsibilities:

  • Drive a constructive culture: Develop and implement strategies to foster a positive and empowered team culture, promoting exceptional leadership and communication.
  • Lead and coach the Member Experience team: Provide guidance, support, and development opportunities to ensure the team achieves positive sales and retention outcomes.
  • Enhance the member experience: Design and implement outreach and retention activities to improve customer satisfaction and loyalty.
  • Monitor and evaluate customer feedback: Analyze customer feedback to identify areas for improvement and implement changes to enhance the member experience.
  • Champion a member-first culture: Promote a culture that prioritizes member needs and expectations, driving continuous improvement and excellence.

About Yarra City Council:

We are a progressive and inclusive organization that values growth, development, and community engagement. We strive to make a positive difference in people's lives and continually improve our services to the community.



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