Membership Service Advisor

1 week ago


Australia beBeeMembership Full time $90,000 - $120,000

About This Role

We seek an experienced professional to deliver exceptional service to members and customers. They will act as their voice within the organisation and ensure service levels meet customer touch points.

Key Responsibilities

  • Member and Customer Experience: Deliver professional service by identifying, responding to and satisfying member and customer needs.
  • Maintain a sound understanding of business rules, privacy regulations and relevant legislation.
  • Develop and maintain membership material and tools for frontline employees.
  • Track and report on member and customer enquiries and trends.
  • Develop positive relationships with internal and external stakeholders and service suppliers.

About You

You have well-developed communication and interpersonal skills, being thoughtful and organised in your approach. You make every customer interaction positive.

Your Background and Skills

3+ years of experience in a similar role.Proven problem-solving and analytical skills.Demonstrated customer-focused outlook with strong communication and interpersonal skills.Able to handle confidential information.

The Benefits

  • A central CBD office location with flexible working environment.
  • An employee discount card.
  • Access to an Employee Assistance Program.
  • A Recognition program and Annual Awards Celebration.


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