
Retail Excellence Manager
2 weeks ago
We are seeking a skilled and experienced individual to join our team as a Customer Service Team Leader. As the right-hand person to our Store Manager, you will play a pivotal role in delivering exceptional customer service and ensuring seamless store operations.
Key responsibilities include guiding customers through their purchasing experience, providing after-sales service, and managing daily transactions. You will be responsible for:
- Providing expert advice on luxury goods and services
- Managing stock control, including ordering, receiving deliveries, and arranging returns
- Maintaining store presentation by arranging displays, cleaning, and resupplying stock
- Assisting with banking and reconciling discrepancies
We operate throughout Australia and New Zealand, representing a strong portfolio of prestige brands. Our company has been a leading independent importer and distributor of prestige fragrances, cosmetics, and luxurious goods for over 30 years.
RequirementsTo be successful in this role, you will need:
- Proven retail expertise in luxury goods market
- Leadership experience as 2IC or Counter Manager in boutiques or department stores
- Ambassador for the brand with a passion for customer service
- Exceptional interpersonal and communication skills
This is an excellent opportunity to develop your skills and advance your career in the retail industry.
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