Global Network Operations Engineer

2 days ago

Brisbane, Queensland, Australia beBeeNetwork Full time $100,000 - $120,000
About the Role

We're seeking an accomplished Network Support Specialist to join our team. The successful candidate will be responsible for ensuring maximum uptime of our production network by monitoring and resolving network events.

The role involves collaborating with internal teams to provide escalation support, executing planned changes in compliance with agreed-upon service provision dates, and occasionally supporting customers directly.

Key Responsibilities:

  • Monitor Megaport's global network and resolve network events.
  • Provide escalation support for Customer Support Specialists and other internal business units.
  • Plan, process, manage, and implement network changes prescribed by Megaport Engineering and third-party suppliers.
  • Maintain technical relationships with vendors and internal engineering teams.
  • Proactively communicate incidents to internal and external stakeholders.
  • Troubleshoot network, portal, and account issues using various monitoring tools.
Requirements

To succeed in this role, you'll need a solid understanding of fundamental networking and software concepts, as well as the ability to solve complex technical problems.

You should possess a passion for network operations/engineering and technology, with excellent customer service skills.

Preferred Qualifications:

  • CCNA/JNCIA certification with work experience in network incident resolution or network infrastructure.
  • Able to identify and define scopes of work and project definitions for process improvement.
  • Innovative approach to problem-solving and incident resolution.
  • Experience with fibre optic networks.
  • Strong communication skills and attention to detail.
What We Offer

We're committed to providing a supportive and collaborative work environment that fosters growth and development.

Our benefits package includes competitive compensation, flexible working arrangements, and opportunities for professional growth and development.

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