Venue Manager Lead

1 week ago

Eastern Suburbs, Australia Frontline Recruitment Full time

As a key member of the Frontline Recruitment team, you will play a vital role in ensuring the smooth operations of our venues. With a focus on managing gaming facilities, your primary responsibilities will include overseeing gaming rooms, maintaining compliance with regulations, and providing exceptional customer service to guests.

Your success in this position will be measured by your ability to deliver outstanding results in a fast-paced environment. To achieve this, you will need to possess strong leadership and communication skills to effectively manage staff and interact with guests.

This is an excellent opportunity for career progression, with the potential to work across multiple locations in Victoria. As a Venue Manager Lead, you will have the chance to develop your skills and expertise while contributing to the growth and success of our business.

We offer a competitive salary package, including a base salary of $80,000 per annum, plus superannuation. In addition, you will receive free parking, free staff meals on shift, and the opportunity to work with a well-known, family-owned business.

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

About Us

Frontline Recruitment is a leading provider of hospitality and tourism services, with a reputation for excellence in the industry. Our team is dedicated to delivering exceptional results and building long-term relationships with our clients and candidates.

Key Responsibilities

  • Supervise and manage gaming within the establishment, ensuring adherence to all relevant regulations and guidelines.
  • Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
  • Train, schedule, and support gaming staff to deliver outstanding customer service.
  • Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
  • Provide exceptional support to the leadership team.
  • Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
  • Handle customer inquiries, complaints, and feedback promptly and professionally.
  • Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
  • Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
  • Support the Venue Manager in maintaining inventory and ordering supplies as needed.
  • Demonstrate a proactive approach to problem-solving and conflict resolution.
  • Ensure that the Hotel's reputation for excellence is upheld at all times.

Requirements

  • Proven experience in managing gaming facilities or equivalent gaming experience.
  • Must possess all required licenses (RSA, RSG Modules).
  • Strong leadership and communication skills to effectively manage staff and interact with guests.
  • Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
  • A customer-focused mindset with a dedication to providing exceptional service.
  • Knowledge of local regulations and laws related to gaming activities.
  • Ability to work flexible hours, including weekends and holidays, as per the demands of the business.
  • Prior experience in the hospitality industry or a similar role is a plus.

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