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Concierge Ambassador

1 week ago

Geelong, Victoria, Australia Novotel Hotels Full time
Key Responsibilities
  • Be present at the Concierge/Front Desk or in the lobby to assist guests, colleagues, and visitors
  • Provide prompt and efficient service, including the ability to build rapport both in person and over the telephone
  • Ensure collection and delivery of guest luggage in an efficient and timely manner
  • Assist guests with all enquiries and complaints and provide accurate information about hotel facilities and nearby attractions

You will work collaboratively with other teams to ensure seamless operations and deliver exceptional customer experiences.