Day-to-Day Operations Supervisor

7 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $110,000
Job Title:

Operational Services Manager

A key leadership role has become available within our organization, seeking an experienced Operational Services Manager to oversee the day-to-day service delivery and operations. This position requires a strong background in disability, community or aged care services, with a minimum of 3 years' experience in a leadership or operational management role.

Key Responsibilities:
  • Oversee and coordinate end-to-end operations across all services, including Supported Independent Living (SIL), Short-Term Accommodation (STA) and community programs.
  • Lead participant activity coordination to ensure an exceptional client experience.
  • Support Team Leaders, support workers and service delivery staff.
  • Forecast workforce and participant needs to support growth.
  • Act as the primary contact for staff and ensure strong relationships with participants and stakeholders.
  • Monitor and drive performance against KPIs (service delivery, participant satisfaction, compliance).
  • Develop and manage staff schedules and ensure efficient rostering.
  • Ensure service delivery meets NDIS quality and compliance standards.
  • Support business development initiatives and expansion into new regions.
About You:

You will be an exceptional leader with a proven ability to manage teams, KPIs, budgets and performance metrics. Experience in NDIS operations is highly desirable, as well as a strategic thinker who enjoys solving problems and scaling systems. A confident leader who can balance clinical coordination and operational delivery, comfortable working in a dynamic fast-growing environment.

How to Apply:

Please submit your resume and cover letter for this exciting opportunity.

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