Tea Expertise Associate

7 days ago

Melbourne, Victoria, Australia beBeeCustomerCare Full time $60,000 - $80,000

About the Role

We are seeking a Seasonal Customer Care Representative to join our team during the peak holiday season. As a key member of our customer care hub, you will play a vital role in supporting our customers across various communication channels.

Key Responsibilities:

  • Deliver exceptional customer service experience through email, phone, live chat, and social media interactions
  • Answer customer enquiries and complaints in a timely and professional manner
  • Efficiently manage customer orders, including cancellations, refunds, and replacements
  • Take ownership of customer issues and ensure effective resolution
  • Stay up-to-date with product information and continuously expand your knowledge of our tea offerings

Requirements:

  • Availability to work a rotating roster on Mondays to Saturdays during the peak seasonal period
  • Prior customer service or contact centre experience is essential
  • Excellent written and verbal communication skills, with a professional phone manner
  • Strong IT skills, including ability to learn and navigate multiple systems
  • Ability to work under pressure and remain solutions-focused
  • Self-motivated and eager to learn and grow

Benefits:

  • Enjoy exclusive discounts on our products and endless cups of tea
  • Participate in our Moment Makers program, featuring exciting rewards and recognition opportunities
  • Volunteer leave day per year to support a purpose-aligned organisation
  • Flexible working arrangements, including hybrid work options
  • Access to employee assistance programs for personal and professional support
  • A dynamic and supportive team environment that values diversity and inclusion

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