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IT Support Engineer
2 months ago
About PageUp Dublin
PageUp Dublin is a leading provider of HR technology solutions, dedicated to making recruiting, onboarding, and retaining top talent simple and efficient. Our mission is to change lives with outstanding hiring experiences, and we're committed to delivering innovative solutions that meet the evolving needs of our clients.
The Role
We're seeking a highly motivated and enthusiastic IT graduate to join our internal IT team as an IT Support Engineer in Melbourne. As a member of our collaborative team, you'll play a crucial role in delivering technical support and contributing to projects aimed at improving security, business processes, and system availability for our global operations.
Key Responsibilities
- Provide first-line technical support to PageUp employees worldwide, ensuring all support requests are logged and resolved within SLA timeframes.
- Develop, maintain, and contribute to end-user guidelines and documentation for the helpdesk knowledge base.
- Oversee the procurement process for end-user hardware and software, collaborating with vendors and keeping asset registers up to date.
- Manage the fleet of PageUp computers across all regions, ensuring devices are fit for purpose, within warranty, and not End of Life.
- Facilitate the IT onboarding process for new PageUp staff and assist with asset retrieval and access termination for departing employees.
- Administer internal systems (e.g., Google Workspace, Slack, Intune, JumpCloud, Jira) and ensure completion of scheduled tasks as part of Information Security Management.
About You
You're a proactive and enthusiastic IT graduate with a passion for assisting others with technical issues. You enjoy problem-solving, helping others, and developing new skills. You're a strong communicator, able to convey ideas clearly and persuasively, both in writing and verbally, to diverse audiences.
Requirements
- A degree in Information Technology, Computer Science, or a related field.
- A passion for assisting others with technical issues, with demonstrated experience in a Customer Service or IT support role being highly regarded.
- Experience with Microsoft Entra, cloud infrastructure & services (AWS), Google Workspace, Jira, and Slack is advantageous but not essential.
What We Offer
- An extra day of leave to do something awesome.
- Generous paid parental leave for primary and secondary carers.
- Flexible working.
- Wellbeing allowance.
- Employee assistance program.
- Volunteer leave.
We're an equal-opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.
