Digital Transformation Specialist

2 weeks ago

Melbourne, Victoria, Australia ANZ Full time
About Us

At ANZ, we're shaping a world where people and communities thrive. We're driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

We're committed to building a workplace that reflects the diversity of the communities we serve. That's why we welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

About the Role

As an Initiative Lead in our Banker Digital Experience Tribe, you will be managing a technical team responsible for the decommissioning of iKnow Asia CRM platform, the key deliverable of this program is building a solution for data storage and archiving and working towards the final decommission of the asset and physical servers.

The purpose of the Banker Digital Experience Tribe is to enable our Bankers to deliver great service to customers, through intelligent, integrated tools and processes. Bankers will become advocates of the solutions they use, reflecting the fact that we put our frontline teams at the centre of everything we do.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

We are looking for a passionate individual who is a natural leader, creative, innovative and who wants to live and breathe our ways of working.

This 10-month Fixed Term contract offers a full-time opportunity in a dynamic environment. You will be responsible for:

  • Voice of the customer – continually engaging with the customer and stakeholders to ensure the squad is working on the right things and represents what is valuable to the customer.
  • Storyteller – going beyond the mechanics of chopping up a user story into the product backlog and telling the story that nicely ties together the why, the customer need and the vision.
  • Mobiliser – rallying and mobilizing informal groups of people around focused tasks and stories.
  • Knowledge broker – enabling collaboration and empowering the Squad by finding the right people for them to talk to.
  • Navigating the wider organisation to engage the appropriate Tribes/Tech Areas required for the Initiative.
  • Accountable for maintaining visibility of progress and concerns and ensuring informed intervention can occur when required.
  • Collaborating closely with Portfolio/Product Area Leads to onboard new pieces of work, as well as provide regular feedback on progress and key risks/decisions.
  • Understanding the key benefit drivers for work to assist in coordination and sequencing decisions with Tribes/Tech Areas.
  • Providing support to planning, especially where complex dependencies or prioritization needs to be considered.
  • Stakeholder management and reporting (of planned outcomes) across a broad range of stakeholders within Tech Area/Tribe and broader organisation.
  • Management of delivery plans, budgets and resource profiles related to the project.
  • Risk and Issue Management for timely delivery of the project.
  • Release and Technical Change Management as per ANZ Delivery Framework.
  • Acting as single point of contact and escalation.
  • Acting as accountable party for spend against agreed Initiative budget.
What will you bring?

To grow and be successful in this role, you will ideally bring:

  • Strong leadership skills, continuous improvement mindset, and strategic mindset to develop and drive the team's roadmap and prioritisation.
  • Previous Technical Release Lead Delivery experience within a complex agile environment, working collaboratively with leaders, squads, and product owners.
  • Excellent communication skills which will enable you to coach and uplift staff with this skillset.
  • Excellent Stakeholder Engagement skills. Able to meet and communicate with Senior leaders to maintain transparency and deliver outcomes for both the stakeholder and bankers.
  • Effective planning and prioritisation skills, with the ability to make hard decisions on prioritisation.
  • Effective risk and governance management skills, with the ability to identify, articulate, mitigate, and manage both delivery and operational risks ensuring knowledge management material remains current.
  • Understanding of the Commercial and Retail Banking landscape.
  • Flexibility to evolve with changing business and technology priorities.
  • Extensive experience in Business Change Management would be highly regarded.
Estimated Salary:

Average salary for this role in Melbourne, Australia ranges between $120,000 - $180,000 per annum.

Why Join Us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

You'll have the resources, opportunities, and support you need to take the next big step in your career.

ANZ offers a range of flexible working arrangements and benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

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