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Financial Recovery Expert
3 weeks ago
The Credit Officer plays a vital role in maximising collection efficiency and minimising overdue debts. As a compassionate professional, you will work closely with customers to resolve discrepancies and provide exceptional service.
Key Responsibilities:- Document and manage department procedures effectively.
- Monitor customer accounts for non-payments, delayed payments, and irregularities, resolving discrepancies promptly.
- Collect overdue invoices via phone and email.
- Manage AR mailboxes and process credit card payments over the phone.
- Process account reconciliations as required.
- Respond to customer queries courteously and raise credit requests when necessary.
- Process customer credits and claims according to company process.
- Request payment documentation or invoice copies as needed.
- Upload payments daily and complete allocations on assigned ledgers.
- Maintain accurate customer records by requesting timely updates from Master Data.
We are seeking an experienced Debt Collector who possesses excellent communication skills, strong analytical abilities, and a commitment to delivering exceptional customer service.
A dynamic work environment, opportunities for growth and development, and a comprehensive benefits package await a valued member of our team.
