Cloud Solutions Manager

1 week ago

Melbourne, Victoria, Australia beBeeLeader Full time $180,000 - $250,000

Job Overview:

Key Responsibilities
  • Lead a team in adhering to operational standards and best practices throughout sales and delivery processes.
  • Cross-functionally coordinate activities across groups to meet defined objectives and ensure customer satisfaction.
  • Monitor the team's approach to managing business and technical risks, applying governance principles to identify, communicate, and mitigate such risks.
  • Ensure work aligns with industry procedures and organizational goals.

 

Customer Focused Delivery
  • Support the team in delivering efficient services and a consistent customer experience.
  • Use customer feedback to understand success conditions and drive business outcomes.
  • Address customer risks and challenges, handle confidence calls, and implement strategies to enhance customer experience, value realization, and adoption of cloud solutions.
  • Facilitate the exchange of customer insights with engineering teams to inform product development.
Technical Leadership Expertise
  • Identify gaps during delivery, communicate findings to stakeholders, and support scalable improvements.
  • Provide subject matter expertise and contribute to internal communities.
  • Advise the team on industry best practices and represent solutions through presentations and community engagement.

 

Requirements
  • Bachelor's Degree in relevant fields AND 8+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
  • 3+ years people management experience managing consultant practice managers, technical sales managers, and/or technical architect managers.

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