Customer Service Manager Role

2 days ago

Ararat, Australia beBeeCustomerService Full time $72,000 - $96,000

As a customer service manager, you will play a vital role in ensuring a consistently good shopping experience for our customers. Your passion for delivering exceptional customer service and desire to learn department operations will make you a perfect fit for this role.

Key Responsibilities
  • Engage and model ways to delight our customers through everyday actions - acknowledge, care & thank.
  • Maintain a safe working environment by ensuring correct processes are followed in store.
  • Develop a strong understanding of department operations to provide great support to the department team on a day-to-day basis.
  • Work collaboratively with others to achieve great outcomes.
  • Continue to develop your own leadership style and grow into a future leader.
  • Demonstrate an appreciation of the value of working across stores to enable a positive entire shopping experience for our customers.
  • Cultivate a curious mindset to develop your own skills and capabilities to support you to take the next step in your career.
What You'll Experience
  • Ongoing opportunities to grow your career through our stores leadership pathway which provides foundational skills through purposeful exposure, experience and learning.
  • Unlock exclusive discounts - team discounts across our range of brands you know and love through our rewards program.
  • Access to workplace support including 24/7 access to the sonder app that you and your family can tap into anywhere, anytime for a wealth of resources to prioritise and manage your wellbeing.
  • Paid parental leave for primary caregivers with access to grace papers which provides resources on balancing family & work.
  • A flexible approach to work which includes the option to work a four-day work week to enable a healthy work-life balance to suit your personal needs and business requirements.

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