Senior Customer Experience Manager

14 hours ago

Toowoomba, Queensland, Australia beBeeCustomerExperience Full time $117,668 - $163,578

Transform Customer Engagement and Experience

Join a vibrant regional council in a city consistently ranked among Australia's most family-friendly. We are seeking an outstanding leader to strengthen our brand, deliver exceptional customer experiences, and transform how we engage with our community.

This is an opportunity to make a lasting impact on the region's development, growth, and prosperity.

Key Responsibilities:

  • Rethink our customer strategy, delivering innovative solutions that put the community at the heart of everything we do.
  • Lead marketing, communications, engagement, and brand strategies that build trust, lift visibility, and strengthen our reputation.
  • Champion a high-performance team that delivers exceptional service across every touchpoint, internally and externally.
  • Harness technology and creativity to enhance accessibility, responsiveness, and impact.
  • Engage diverse stakeholders to ensure our communications are clear, consistent, and compelling.

Qualifications and Skills:

We seek a confident, collaborative leader with a track record in customer experience, marketing, communications, or stakeholder engagement. You have the insight to anticipate emerging issues, the creativity to design fresh solutions, and the leadership to unite teams behind a shared vision.

Benefits:

This role offers the chance to work at the strategic and operational level – from shaping the big picture to ensuring seamless day-to-day service excellence. You will inspire your team to innovate, collaborate, and achieve results that make a genuine difference to the region.

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