Customer Experience Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time

We are seeking a Customer Experience Specialist to join our dynamic team. This role involves handling complex customer interactions and specialized payment queries.

  • Respond to inbound payment queries and resolve issues in a timely and professional manner.
  • Support general customer service with resolving digital queries and provide guidance on technical payment resolution.
  • Assist with global customer service related incident remediation and partner with teams to implement and optimize solutions.

Key Responsibilities:

  • Responding and resolving inbound payment queries
  • Supporting general customer service with resolving digital queries
  • Assist with global customer service related incident remediation
  • Support first level teams with technical payment resolution guidance
  • Master complex payment systems, integration frameworks, and financial transaction flows
  • Consistently adhere to global regulatory requirements
  • Follow standardized procedures for consistent service delivery
  • Partner with global teams to implement and optimize solutions
  • Influence process improvements based on customer insights

Requirements:

  • Strong customer service experience and preferably experience in Financial/ Payments industry
  • Excellent communication and interpersonal skills
  • A customer-focused approach with a passion for effortless customer experience
  • Proven experience in conflict resolution and strong problem-solving abilities
  • Strong verbal & written communication skills - ability to draft detailed, logical and comprehensive findings to internal leadership team
  • Self-driven team player, and a logical thinker that likes to work in a fast-paced and challenging environment
  • Strong attention to detail and the tenacity to seek a solution to a problem

Why Choose Us?

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process.

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