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Customer Service Ambassador

2 months ago

Municipality of Strathfield, Australia Matrix Education Full time

**Job Summary**

Matrix Education is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our administrative team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

**Key Responsibilities**

  • Respond to client inquiries and provide timely and accurate information
  • Manage client profiles, enrolments, and class rolls
  • Process client requests and resolve any issues that may arise
  • Deliver internal communications and updates to clients
  • Book consultations and referrals as needed
  • Perform ad hoc administrative duties to support the team

**Requirements**

  • Minimum one year experience in customer service, administration, retail, or sales
  • Outstanding written and verbal communication skills
  • Intermediate Microsoft Office skills
  • Exceptional time management skills
  • Keen attention to detail
  • Ability to multitask and deliver results under time constraints
  • Results-driven individual with a passion for delivering exceptional customer service

**What We Offer**

  • Competitive remuneration rates
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Collaborative team culture