
Customer Service Representative
1 week ago
**Job Summary:**
We are seeking a highly motivated and experienced Participant Support Officer to join our team. As a key member of our organisation, you will be responsible for providing exceptional customer service, resolving enquiries, and scheduling appointments.
This is an exciting opportunity for someone who is passionate about delivering high-quality support services to customers. If you have a proven track record in administration or customer service, excellent communication skills, and the ability to work well under pressure, we want to hear from you
Key Responsibilities:- Resolve customer enquiries both in person and over the phone
- Provide information to customers and refer them to relevant departments for assistance
- Schedule appointments for customers
- Undertake research and investigation activities to prepare reports and correspondence
- Conduct general administration tasks
**Required Skills and Qualifications:**
- Prior experience in an administration or customer service related role
- Ability to manage competing deadlines and prioritise tasks
- Proficiency in Microsoft Work & Excel, and confident use of different technologies
- Excellent verbal and written communication skills
**What We Offer:**
- A full-time contract with potential for extension
- Opportunity to work with a friendly and established team
- Chance to build on your skills and develop your career
- Central location with plenty of parking options available
- Ongoing support from your consultant
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