Exceptional Service Representative

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $65,000 - $85,000
Customer Service Role Overview

This role presents an exciting opportunity to join a leading marketer and manufacturer of premium branded products, where you will be responsible for delivering exceptional service and support to our customers.

As a Customer Service Consultant, you will play a vital role in ensuring that our customers receive the highest level of service, which will ultimately drive business growth and continuous improvement.

Key responsibilities include developing and continuously improving processes and systems, handling customer inquiries with excellent communication skills, and working collaboratively as part of a dynamic team.

The ideal candidate will possess strong phone handling skills, active listening abilities, and a customer-oriented approach. If you are passionate about providing exceptional service and advice, and have experience in technical specification sales or customer-facing roles, we would love to hear from you.

Required Skills and Qualifications:

  • Proven experience in customer service or call centre environments
  • Excellent written and verbal communication skills
  • Ability to navigate across different software platforms
  • Experience using LiveChat or similar software
  • Desire for continuous improvement and process enhancement

Benefits:

  • Flexibility to work from home (part-time)
  • Access to discounted rates on DuluxGroup product ranges
  • Parental Leave package (20 weeks paid leave for primary carer)
  • Employee award schemes
  • Learning and development opportunities across multiple business units and locations

About DuluxGroup:

DuluxGroup is a leading marketer and manufacturer of premium branded products, employing approximately 4,000 people globally. We are committed to innovation, flexibility, and inclusivity, creating a collaborative workplace that values diversity and perspective.

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