IT Technical Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeTechnical Full time $65,000 - $87,000
Job Description

We are seeking a highly skilled and proactive IT Technical Support Specialist to join our team.

The successful candidate will be responsible for delivering high-quality onsite technical support to our customers, ensuring smooth day-to-day operations of their systems.

Key Responsibilities:

  • Developing strong relationships with end-users to provide exceptional customer service.
  • Collaborating with colleagues to identify process improvements and implement efficient solutions.
  • Seeking customer feedback and using it to continuously improve results.
  • Identifying problems or requests without existing processes and working with peers to develop and implement one.
  • Ensuring documentation and procedures are up-to-date.
  • Taking ownership of day-to-day technology issues and liaising with external organizations.
  • Working collaboratively with peers across teams to achieve successful customer outcomes.

Requirements:

  • A passion for providing exceptional customer service, demonstrated by helping people resolve technical issues.
  • A keen interest in technology and ensuring optimal functioning.
  • A willingness to learn new technology solutions and concepts to confidently communicate with staff and vendors.
  • Effective communication skills when troubleshooting technical issues.
  • The ability to remain calm and articulate complex explanations of problems and preventative measures.
  • Proven leadership experience and team management skills.
  • A positive attitude and can-do mindset, fostered by a proven track record of helping others resolve technical issues.
  • Excellent verbal and written communication skills for effective stakeholder engagement.

Benefits:

  • A full-time role with opportunities for professional growth and development.
  • A dynamic and supportive team environment.

What We Offer:

We offer a competitive compensation package and a range of benefits, including opportunities for professional growth and development. Our team is dynamic and supportive, and we value collaboration and open communication.

About Us:

We are a community that goes beyond expectations. We have been recognized as a Great Place to Work and one of the Best Places to Work Medium Size in Australia for our outstanding eNPS score of 68.

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