IT Process Analyst
5 days ago
This contract role offers the opportunity to work as a Business Analyst (Dynamics 365) with a large Queensland government department. Your main objective will be to develop technical solutions using Microsoft Dynamics 365 to enhance customer experience and deliver a future-ready platform.
Key responsibilities include:
- Collaborating with internal stakeholders to lead business process transformation efforts, focusing on efficiency, effectiveness, and adaptability.
- Effectively communicating insights and plans to stakeholders, cross-functional team members, and management.
- Gathering and analysing critical information from meetings with stakeholders, presenting findings in a meaningful way.
- Gathering, validating, and documenting requirements, use cases, and user stories for future state roles, responsibilities, and business processes.
- Ensuring legislative obligations are considered within the context of an enterprise digital platform.
- Identifying issues, risks, and benefits of existing and proposed solutions and outlining business impacts to key stakeholders.
- Estimating future state process time to identify potential business savings.
As a Business Analyst (Dynamics 365), you will:
- Have experience with Microsoft Dynamics 365 implementations and solution capability.
- Have knowledge of the lifecycle of customer applications, submission, assessment, and approvals.
- Be working in agile multi-disciplinary teams to create detailed requirements for the design and build phases.
- Have proven ability to gather and document requirements that provide a solid foundation for the design and implementation of appropriate solutions using formal processes and methods while delivering rapid, incremental outcomes.
- Have proven ability in the elicitation of business rules and business process mapping (using BPMN) and business process re-engineering and architecture.
- Employ demonstrated knowledge of and experience employing accepted business analytical procedures and practices.
This is a contract position with a competitive salary package. Enjoy two pay runs per week without contractor fees. As a Queensland-owned agency, we offer personalised service and are a Tier 1 supplier to the Queensland Government. Awarded Australia's top-performing small agency in 2021 and 2022, with a finalist spot in 2023. Partner with us for genuine, experienced, friendly recruiters dedicated to securing the best opportunities for you.
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