Data Insights Specialist

5 days ago


Council of the City of Sydney, Australia TPG Telecom Full time

We are looking for a highly motivated Customer Experience Data Analyst to join our Technology Service Operations team. As a key member of this team, you will be responsible for identifying trends, pain points, and opportunities for improvement by collecting, analysing, and interpreting customer and network data from various touchpoints.

You will work closely with cross-functional teams to implement data-driven improvements based on customer insights. The ideal candidate will have strong problem-solving skills to identify root causes of customer issues and ability to interpret complex data sets and extract meaningful insights.

  • You will develop comprehensive reports and dashboards to visualise key customer experience metrics and trends.
  • Communicate insights and recommendations to relevant stakeholders including Operations, Engineering, Marketing, Sales, Product Development, and Customer Service teams.

The successful candidate will have excellent written and verbal communication skills to effectively present findings to diverse audiences and deep understanding of customer needs and expectations.



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