Insurance Recovery Project Coordinator

1 day ago

Brisbane, Queensland, Australia beBeeRestorationClaims Full time $65,000 - $80,000
Job Overview:

The Restoration Claims Manager plays a pivotal role in overseeing the end-to-end management of insurance claims and restoration projects. This involves coordinating internal resources, managing timelines and budgets, monitoring field performance, and ensuring compliance with insurer requirements and industry standards.

Key Responsibilities:
  • Manage and coordinate insurance restoration claims (water, mould, fire, flood, storm, and make safes)
  • Liaise with insurance companies, loss adjusters, assessors, and policyholders
  • Schedule and coordinate internal restoration and make safe teams across multiple regions
  • Ensure compliance with relevant standards, scopes of work, and insurer SLAs
  • Accurately update and maintain job files using job management systems
  • Review site assessments, inspection reports, scopes, and variations
  • Manage job progress, materials, and subcontractors where required
  • Proactively resolve client concerns and maintain high-quality customer service
Requirements:
  • Experience in restoration, insurance building, or claims management (3+ years preferred)
  • Strong knowledge of water/flood/fire/mould restoration workflows
  • Understanding of insurance claim processes and reporting requirements
  • Ability to lead and coordinate multiple jobs across different locations
  • Excellent verbal and written communication skills
  • Comfortable working in a fast-paced environment with competing priorities
  • Proficient with job management software - experience in Prime Ecosystems is advantageous

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