Luxury Hotel Night Operations Manager

1 week ago


Manly West, Queensland, Australia Accor Full time

About Us

At Accor, we're passionate about creating memorable experiences for our guests. Our beachfront hotel in Manly Pacific is a perfect blend of luxury and relaxation, offering stunning views of the ocean.

Salary Information

We offer a competitive salary package to attract and retain top talent in the industry. Based on market standards, we estimate this role to have an annual salary range of $80,000 - $120,000, depending on experience and qualifications.

Job Description

As our Assistant Night Manager, you'll play a crucial role in ensuring seamless night operations. You'll be responsible for conducting night audits, maintaining control and supervision of all audit functions, and overseeing other departments in the absence of their managers. Your key responsibilities will include:

  • Conducting night auditor duties while on shift with the Night Manager
  • Maintaining control and supervision of all audit functions
  • Responsible for all other departments in the absence of their respective managers for the duration of the night-time operation
  • Assisting with the management of the Night Audit team's performance while on shift, in accordance with relevant Accor brand and service standards, policies, and procedures
  • Driving a caring culture for our guests and inspiring our team members to create a unique story for each guest's stay
  • Connecting with guests and colleagues by being your authentic self, creating a sense of belonging through listening and demonstrating empathy
  • Being a safety champion and leading by example by following Accor's health and safety procedures
  • Acting as an Accor ambassador, aiming to enhance the company's image and market reputation, internally and externally.

Requirements

To succeed in this role, you'll need:

  • Previous Front Office or similar experience with knowledge of Opera system preferred
  • A passion for people and hospitality
  • Hands-on leadership skills with the ability to nurture, develop, and bring out the best in your team
  • The ability to make decisions independently and confidently
  • Availability to work from 11pm to 7am

Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • Opportunity to grow and develop your career within an international hotel group
  • Fun and energetic team environment
  • Great team member benefits (hotel and restaurant discounts, gym discounts, etc.)
  • Beachfront location (perfect for taking a dip after/before work)


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