Senior Dispute Resolution Expert
2 weeks ago
As a senior dispute resolution specialist, you will play a pivotal role in managing and resolving complex complaints and disputes on behalf of our clients. Your expertise will be essential in developing strategies to improve services to our customers.
Achieving Positive Outcomes- Provide high-quality specialist services to achieve positive outcomes for our clients.
- Use your knowledge to deliver accurate, timely, empathetic, and efficient resolutions within set timeframes.
- Lead, guide, and support your team and other stakeholders to achieve positive outcomes.
Key Requirements:
- 7 years+ post-admission experience
- Proven conflict resolution and negotiation skills, with a deep understanding of policies and applicable laws
- PASSIONATE about providing quality service and outcomes with a focus on empathy
- Previous experience in alternative dispute resolution/litigation on insurance-related matters
- Comprehensive understanding of workers compensation legislation and the New South Wales workers compensation scheme
- Previous private practice or government experience
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