Vehicle Maintenance Specialist

2 days ago

Shepparton, Victoria, Australia beBeeCustomerService Full time $78,000 - $104,000

About Us

Service Advisor Role

We are seeking a highly skilled and motivated Service Advisor to join our team. As the first point of contact for our customers, you will play a crucial role in delivering an exceptional level of customer service.

Key Responsibilities:
  • Greet and assist customers in person or by phone to determine their needs and vehicle data.
  • Document customer needs accurately via repair orders and define the scope and type of work required.
  • Present service offers to customers, and offer additional services, benefits and/or parts at every opportunity.
  • Book appointments according to customer needs and workshop utilisation capacity.
  • Liaise with service technicians & follow up on customer vehicles during the course of the repair.
  • Quote, clarify method of payment and communicate to our customers any additional repairs where required.
  • Prepare and invoice customer jobs in an accurate and timely manner.
  • Handle and process warranty/contract maintenance claims.
  • Ensure customer service matters are dealt with promptly and efficiently.
Requirements:
  • Year 12 or equivalent qualification.
  • Trade qualification or demonstrated industry experience preferred.
  • Sound administrative & clerical skills and organisational skills.
  • Strong interpersonal, communication and attention to detail.
  • Ability to thrive in a fast-paced environment, to work autonomously and as a team.
Benefits:
  • Competitive and above award hourly rate.
  • Ongoing training and development opportunities.
  • Focus on your wellbeing with access to a range of benefits.

Duties are performed Monday to Friday with occasional Saturdays on a roster. This is a full-time permanent position that offers the opportunity to learn, grow and advance your career with a dynamic and growing company.

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