Senior Customer Experience Leader

4 days ago

Tweed Shire Council, Australia beBeeRetail Full time $60,000 - $80,000
Leading Retail Team - Pet Care & Wellness Specialist

Location: Regional Store

At Australia's specialty pet leading retailer, we're passionate about making the world a happier place through the love of pets. This great opportunity will suit a pet-passionate retail leader looking to work with a great brand while also growing your retail career.

You'll help pet parents and train your team to make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You'll create connections with our team and customers, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

As a key member of the store management team, you'll play a crucial role in supporting the Store Manager to manage and maximize the overall success of the store. You'll help create a customer-centric environment, achieve sales targets, deliver consistent store standards, and manage costs. Additionally, you will train and coach the store team to deliver service excellence and achieve business objectives.

Why Choose This Opportunity?

  • Connect with pets and their owners, making a real difference
  • Gain valuable training in pet care and wellness and train the team
  • Be part of a team that values passion, authenticity, caring, knowledge and togetherness
  • Progression opportunities

About You:

  • A leader with a hands-on approach
  • Have a natural love for animals and people, and be passionate about retail
  • At least two years' experience working with a high-volume retailer
  • Have strong retail management/ supervision (or similar), with a minimum 1 year experience in management
  • Proven ability to lead a team with a focus on team engagement
  • Friendly, patient, and eager to develop and train team
  • Organised and detail-oriented with a focus on achieving KPIs

What's in It for You?

  • Pet-filled days with the chance to make a difference
  • Discounts across the organization, pet-friendly workspace, and career growth opportunities
  • Access to novated leasing, workplace benefits program, discounts on corporate health insurance
  • Access to Employee Assistance Program, available 24/7 for yourself and your family
  • Development opportunities and access to strong leadership
  • Be part of a company with a commitment to giving back to the community
  • Incentive Program

Ready to Make a Difference?

If you're excited to bring your passion for pets to work, apply now.

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