Risk and Compliance Specialist

2 weeks ago

Melbourne, Victoria, Australia AIA Full time
Job Title: Quality & Compliance Officer

AIA is seeking a highly skilled Quality & Compliance Officer to join our team. As a key member of our risk and compliance function, you will play a critical role in ensuring the delivery of high-quality services to our customers.

Key Responsibilities:
  • Investigate and resolve member complaints in a fair, reasonable, and empathetic manner, considering individual circumstances and in line with AIA Health's complaint management standards.
  • Support the management of risk and audit issues, ensuring all quality root cause analysis is conducted and corrective action is taken to improve the customer experience.
  • Develop strong relationships with key stakeholders across the Health Insurance business unit.
  • Identify and address gaps in business knowledge of risk and compliance frameworks.
  • Support the Health Insurance risk function to ensure customer obligations are met through effective processes, procedures, controls, and reporting.
  • Support the delivery of Risk and Compliance plans for the Health Insurance business unit.
Requirements:
  • Experience in a risk and compliance role, preferably within Health insurance.
  • Proven track record of identifying, managing, and mitigating risks in an operational environment, achieving business delivery outcomes, and exceptional customer service.
  • Understanding of key moments of truth within operations across claims, underwriting, administration, and contact center.
  • Robust knowledge of risk and compliance frameworks, methodologies, and approaches.
  • Effective consulting and stakeholder management skills.
  • Sound influencing skills required to engage with stakeholders at various levels of the organization.
Why Choose AIA:

AIA is a leading health insurance provider, committed to helping people live healthier, longer, better lives. As a Quality & Compliance Officer, you will have the opportunity to make a meaningful impact on our customers' lives while developing your skills and expertise in risk and compliance.

We offer a range of benefits, including access to training and development, career development through internal mobility opportunities, and a supportive and inclusive work environment.

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