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Account Management Specialist

1 week ago

Sydney, New South Wales, Australia Xero Full time
Job Description

Role Overview:

We are seeking a highly skilled Inside Account Manager to join our team. As an Inside Account Manager, you will be responsible for growing, developing and managing Xero's relationships with existing Xero Accounting & Bookkeeping Partners.

Main Responsibilities:

  • Effective territory management through categorisation and prioritisation of all new and existing Accounting and Bookkeeping Partners
  • Identify sales opportunities to build a sales pipeline
  • Prioritise and manage your day to optimise calling time to meet monthly sales and call targets
  • Identify opportunities to develop business plans to produce larger or longer-term deals and work with the Partner to implement them and manage on an ongoing basis
  • Run and present at Xero sales events and drive partner attendance to these events
  • Increase penetration within the existing Partner base
  • Ensure knowledge of Xero features and functionality is kept up to date via Xero training and update webinars
  • Ensure activity targets are met
  • Increase and maintain the percentage of certified partners ensuring attendance of re-certification where required
  • Keep all information, relating to inbound and outbound calls, up-to-date at all times in Salesforce

Requirements:

  • Direct experience in inbound phone and email sales with proven sales performance
  • An interest and intrigue in the emerging online accounting market
  • Ability to create a quick and strong rapport with partners over the phone
  • Attention to detail and follow-up
  • A process-driven mindset and takes ownership
  • A go-getter mentality with loads of initiative and self-motivation
  • Accounting product knowledge and understanding of the workings of an accounting practice
  • Experience with managing long-term client relationships