Technology Operations Centre Lead

6 days ago

Brisbane, Queensland, Australia beBeeOperational Full time $120,000 - $154,000
Job Role: Technology Operations Centre Lead

We are seeking an accomplished professional to spearhead our Technology Operations Centre (TOC) team. As a TOC Lead, you will empower your team to deliver efficient, secure, and reliable services to clients.

Key Responsibilities:
  • Drive Major Incident Management, ensuring clear communication with stakeholders.
  • Lead proactive Problem Management and Continual Service Improvement initiatives.
  • Manage event management systems and processes, collaborating with Technology Support teams.
  • Act as a Subject Matter Expert (SME) for Event Management, providing technical guidance.
  • Maintain governance and alignment between Event Management systems and CMDB/CSDM.
  • Collaborate with support teams to ensure comprehensive event management coverage.
  • Implement processes to identify event patterns, supporting effective problem management.
  • Optimize alert thresholds and maintain Event Management dashboards.
  • Promote continuous improvement in Technology Operations procedures and standards.
  • Participate in the after-hours on-call rotation.
Qualifications & Experience:
  • Proven success in leadership roles within event management and monitoring.
  • Excellent communication, analytical, and troubleshooting skills.
  • A strong understanding of ITIL-based practices for event, incident, and problem management.
  • Ability to thrive in a fast-paced environment and manage pressure effectively.
  • Proficiency in general technology troubleshooting across server, cloud, network, and application layers.
  • ITIL v4 Foundation certification.
  • Experience with ServiceNow, ideally ITOM (Event Management).
  • Familiarity with monitoring tools such as New Relic and Solarwinds.
  • Demonstrated Project Management and Team Leadership experience.

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