Youth Services Library Coordinator

5 days ago

Sunbury, Victoria, Australia beBeeCustomer Full time $60,000 - $85,000
Job Opportunity

Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

This role contributes to the provision of high-quality library services by providing a high level of customer service and assisting in the maintenance of the library collections.

Key Responsibilities
  • Undertake regular direct customer service duties including evening and weekend shifts.
  • Supervise library operations and staff when rostered as Shift Supervisor.
  • Respond to customer enquiries in a timely and effective manner referring complex matters to senior staff as appropriate.
  • Manage opening and closing procedures as required.
  • Provide assistance to customers using technology including online resources and library computers.
  • Collaborate with team members to provide high-quality library service to the Hume community.
  • Develop, facilitate and implement a diverse range of library and learning activities and programs for young people aged 12-25 across the Hume Municipality.
  • Report on outcomes for programs, activities and events.
The skills you'll bring to the role
  • Demonstrated organisational skills and the ability to supervise staff and manage a rostered shift.
  • Understanding of personnel practices and the ability to provide employees with supervision, guidance and on the job training.
  • Ability to plan and organise work to achieve specific objectives in the most efficient way possible.
  • Experience in managing library customer requests from initial contact to successful resolution in a timely and efficient manner.
Required Certifications & Qualifications
  • Graduate Diploma in Information Management or equivalent.
  • Strong customer service skills and ability to deal with challenging customers.
  • Experience in planning, developing and delivering youth programs in a library setting.
  • Experience engaging with young people in a library environment to effectively encourage positive behaviour.
  • Ability to convey computer and library literacy to the community.
Why us?

We're committed to creating an inclusive and collaborative work environment guided by our values:

  • We give things a go and value progress over perfection.
  • Everyone matters and we Welcome and include all.
  • Empower and trust others and own our work.
  • Strive to achieve our best for the Hume Community.

Competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer.

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