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Strategic Delivery and Client Experience Director
2 months ago
We are seeking a highly skilled and experienced Director to lead our Strategic Delivery and Client Experience team at Commonwealth Bank. As a key member of our team, you will be responsible for executing strategic initiatives, delivering projects, and implementing products and processes that meet the needs of our Institutional Banking Transaction Banking Solutions team.
Key Responsibilities- Support the Executive Director, Client Experience & Account Managed Diversified in executing key strategic initiatives of the business.
- Lead interface for TBS (front door) and collaborate with key stakeholders across all areas of the group, including Product, Risk, HR, Marketing, Operations, and Technology, for projects that require a coordinated approach for TBS.
- Support the business in understanding the landscape for projects and initiatives that impact TBS.
- Collaborate with TBS and other teams in the organisation to influence and ensure effective delivery of transaction banking solutions that are fit for purpose.
- Actively contribute to the team to ensure a positive team culture and support a safe and diverse workplace for all team members, customers, and visitors.
- Stay up to date with industry trends, regulatory developments, and market changes to inform business decisions.
- Identify and take accountability for delivering continuous improvement opportunities across the team and stakeholders.
- Produce required collateral and documentation to ensure TBS LT is kept informed of initiatives and programs.
- As required, produce documentation such as client reporting, process analysis, product analysis, risk reporting, and client performance analysis.
- Identify, lead, develop, implement, and operationalise initiatives focused on process efficiency, capability uplift, and risk buy-down.
- Self-starter with a results-oriented mindset and a track record of achieving targets.
- Strong interpersonal, collaboration, and negotiation skills, with the ability to build a strong rapport with clients and work colleagues.
- Strong analytical skills and experience with financial and/or data modelling, or process engineering desirable.
- Knowledge of transaction banking products and services, including payments, cash management, and merchant solutions, desirable.
- Ability to ask curious questions and elicit deep understanding.
- Effective role-modelling and leadership of our Client Focus, Innovation, and Risk Culture within the business unit.
- Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.
- Tertiary qualifications in finance, accounting, business administration, information technology, or a related field (or experience to reflect the same).
- Prior experience in finance transformation, financial services, information technology, consulting, transaction banking, or a related field.
As the successful applicant, you'll be rewarded with a structured career path that offers a competitive market salary, annual performance incentives, a flexible working environment, and great career growth opportunities.
