Path to Excellence: A Customer Success Role

2 weeks ago

Melbourne, Victoria, Australia beBeeCareer Full time $80,000 - $125,000
Customer Success Manager">

We are seeking an accomplished Customer Success Manager to join our organization in Melbourne. This is a permanent, full-time position based out of the Melbourne office with a hybrid work model.

This role focuses on post-sales success, onboarding, retention, and ongoing customer engagement to ensure customers get the most from our product suite.

Responsibilities

  • Provide exceptional solutions-focused post-sales experiences that support long-term customer satisfaction, product adoption, and partnership growth.
  • Help customers adopt and activate our product suite.
  • Ensure timely and accurate responses when engaging with other departments.
  • Collaborate with the business development team to support upsell opportunities and account strategy.
  • Maintain regular customer contact and meet activity KPIs and SLAs.
  • Keep customers up to date on product changes and deployments; introduce webinars and release notes as appropriate.
  • Advocate customer needs cross-departmentally and relay key feedback to improve the customer experience.
  • Lead issue resolution and escalation management under pressure when needed.
  • Ensure CRM records are accurate across customer communications and engagement activities.

Qualifications

  • A CSM who thrives on ownership, with a focus on customer experience across diverse stakeholders.
  • Knowledge of childcare management software is essential.
  • Experience managing a high volume of accounts.
  • 3+ years in client-facing Sales / Customer Success / Account Management / Support roles, ideally in SaaS or technology.
  • Comfort working with educators, administrators, centre owners, and executives.
  • Excellent written and verbal English skills.
  • Strong relationship-building skills with effective communication and active listening.
  • Ability to simplify complex ideas for customers.
  • Empathetic, emotionally intelligent, and driven to deliver outstanding customer experience.
  • Strong understanding of direct debit and real-time payment solutions.
  • Proficiency in CRM management and Microsoft Office.

What We Offer

  • Unparalleled opportunities for learning and career development.
  • Collaborative team environment.
  • 12 weeks paid parental leave.
  • Access to LinkedIn Learning and career growth support.
  • Mental health support.
  • Fully flexible work arrangements.

How to Apply

Please submit your CV and a cover letter. Include the word 'moonshot' at the top of your cover letter to show you read the job ad.

  • Path to Software Engineering Excellence

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCareer Full time $90,000 - $120,000

    Software Engineering Career PathCulture Amp is a leading employee experience platform that enables companies to transform employee engagement, performance management, and the development of high-performing teams.As an Associate Engineer, you will be part of a structured career path that features ongoing, adaptable, and personalized development. The program's...

  • Customer Success – Entry Level Role

    2 weeks ago

    Melbourne, Victoria, Australia Halo Service Solutions Full time $90,000 - $120,000 per year

    Melbourne, VIC | Full-Time, Permanent | Competitive Salary | Rolling Start DateWho Are We?Halo Service Solutions is a fast-growing, innovative software company developing cutting-edge service management platforms for a global audience. With offices in the UK, US, and Australia, our solutions help organisations streamline operations and drive...

  • Customer Service Career Path

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCareer Full time $62,000

    Unlock a Brighter Future in Customer ServiceYou will be part of a dynamic team providing exceptional support and guidance to members across various funds.This role offers the opportunity to build strong relationships, achieve key performance indicators, and focus on delivering an outstanding customer experience.What You'll Gain:Comprehensive training program...

  • Path to Success in Accounting and Advisory

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCareer Full time $90,000 - $108,000

    Accounting and Advisory Career PathOur Vacationer Program is designed to provide students with a real-world experience of a career in accounting and advisory.7 weeks on-the-job and structured learning opportunities allow you to develop skills and confidence.Exposure to clients, people, and daily life at our firm.Support from day one with a dedicated buddy...

  • Windscreen Technician Career Path

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCareers Full time $60,000 - $80,000

    Are you looking for a challenging and rewarding career path in the automotive industry?We have an exciting opportunity for you to begin your new career as a Windscreen Technician.You will be working with our team at our Bayswater Service Centre, where you will learn the skills and knowledge required to repair and replace glass on any type of motor vehicle to...

  • Path to a Successful Career

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCareer Full time $80,000 - $100,000

    Career OpportunitiesWe are seeking talented individuals who are passionate about technology and want to build a successful career in the industry. Our graduate program is designed to provide you with the skills and knowledge you need to succeed in your chosen field.As a graduate, you will have the opportunity to work on real projects with real clients,...

  • IT Career Path Developer

    2 weeks ago

    Melbourne, Victoria, Australia beBeeTraining Full time $60,000 - $90,000

    Training and Assessment Career Path DevelopmentWe are seeking an experienced Trainer and Assessor to develop career paths for individuals working in the IT field.The ideal candidate will have a strong background in IT and relevant industry experience. They must also possess excellent written and communication skills, as well as previous VET training...

  • Customer Success Representative

    2 weeks ago

    Melbourne, Victoria, Australia Gallagher Group Full time

    **The Company**Our purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only does our technology protect some of the world's highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa, USA, Canada,...

  • Customer Success Executive

    2 weeks ago

    Melbourne, Victoria, Australia Servicenow Full time

    **Company Description**It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Success Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Calxa Full time

    We are obsessed with delivering the best customer experience and product to keep our customers for life. This role is at the heart of the organisation and its business growth.**About our company**:Calxa provide a subscription-based cloud software. The app saves time for Businesses, Not-For-Profits and Accountants by automating financial reporting like...