Emergency Response Manager

6 days ago


Melbourne, Victoria, Australia beBeeLeadership Full time $103,815 - $134,888
Job Opportunity

The Operations Manager role within the Emergency Communications Services (ECS) team is a critical leadership position.

Key responsibilities include building high-performing teams through coaching, performance management, and regular operational engagement.

  • Lead Team Leaders to promote accountability and continuous improvement.
  • Drive workforce planning and performance, advising on staffing levels and ensuring alignment with standards.
  • Promote staff wellbeing and safety, including injury management, return-to-work processes, psychological safety, and proactive engagement on health and inclusion.
  • Manage people and performance matters, acting as an escalation point for issues.

About the Candidate

The ideal candidate will have relevant qualifications, leadership experience, operational expertise, and personal qualities essential for managing emergency communication environments.

  • Tertiary qualification in Management or related field, with knowledge or certification in AIIMS.
  • Proven operational management experience in contact or communications centres, including strong people leadership and capability-building skills.
  • Ability to perform effectively under pressure, demonstrating calm and decisive decision-making.
  • Excellent interpersonal and communication skills, able to influence diverse stakeholders.
What We Offer
  • Competitive salary and flexible working arrangements.
  • Employee benefits including employee assistance program, discounted health insurance, banking services, gym membership, 'Memberlink' discount card, and free staff parking at all sites.


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