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Infrastructure Technology Specialist

2 months ago

Melbourne, Victoria, Australia 10ZIG TECHNOLOGY, INC. Full time
About Us

iSelect is a leading provider of comparison and purchasing services for insurance, utilities, and personal finance products. Our mission is to make Australians' lives easier by saving them time, money, and effort.

Job Summary

We are seeking a highly skilled Infrastructure Technology Specialist to join our technology team. As a key member of our team, you will be responsible for supporting our critical services and ensuring their effective operation.

Key Responsibilities
  • Manage and support customer, digital, and integration platforms.
  • Ensure adherence to SLAs by triaging tickets, prioritizing tasks, and communicating effectively with stakeholders.
  • Collaborate with the security team to uphold IT security policies.
  • Support and manage iSelect's infrastructure to maintain business stability.
  • Provide escalation support (level 2- 3) to desktop support teams and assist with configuration management and back services.
  • Resolve incident problem tickets both independently and with other technology teams.
  • Responsible for the roll out and support of Apple MacBook and provide technical expertise across both hardware and software.
Requirements
  • 4+ years experience in enterprise infrastructure support.
  • Level 2 / Level 3 escalated technical and infrastructure support.
  • Apple Mac experience - essential.
  • Experience Managing hardware components such as physical and virtual servers (Amazon AWS, Microsoft Azure and on-prem VMware hybrid infrastructure platforms).
  • Deployment and maintenance of end user technology using Intune & JAMF (bonus) configuration management suites.
  • Administration and management of On-Prem Active Directory, Office365 / Messaging & Azure environment.
  • TIL Foundation certificate - preferred.
  • Network fundamentals such as CCNA/P or equivalent.
  • Experience managing multiple vendors.
  • Excellent organisational and time management skills.
  • A good understanding of troubleshooting techniques and tools.
  • Strong communication and interpersonal skills.
What We Offer
  • Hybrid & Flexible Working - Save time commuting, we have the option to split your time working both in our office and from home.
  • Professional Development - We encourage ongoing learning and development with free access to the full Linkedin Learning Library, our own in-house learning Academy and regularly run initiatives such as our relationship with 'Juno Adaptive Leaders Program' which enable you to continually upskill.
  • Recharge Days - For the times when you just need to take a break, we offer three extra days to use at your discretion.
  • Referral Bonus - Earn yourself an extra $1500 by referring another superstar to join our team.
  • Salary packaging - we can help you to maximise your salary with options such as novated leasing.
  • Paid Parental Leave (for both primary & secondary caregiver) and a Return to Work Bonus for when you're ready to come back.
  • Income Protection Insurance - a monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work related.
  • Wellbeing Centre - Our online platform which provides education, support and tools to help you live a healthier and happier life - find online yoga, cardio & boxing classes, healthy recipes and meditation & mindfulness tools.
  • Employee Assistance Program - Free access to qualified psychologists and coaches who can assist you with the demands of work and home life.
  • Rewards Platform - A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers. Earn and redeem points while you spend.
  • Annual iStar trip - We love to reward and recognize our employees, whether you've gone above and beyond or consistently upheld our Values of 'Being Brave', 'Keeping it real', 'Celebrate' and 'Have Heart'.