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Customer Experience Champion

2 weeks ago

Perth, Western Australia Qantas Airways Full time

At Qantas Airways, we strive to deliver exceptional customer experiences in our Perth Lounges. We're seeking a passionate and engaging Customer Experience Champion to join our team.

Role Overview

The Customer Experience Champion will be responsible for delivering outstanding customer service, creating a seamless and personalized experience for our guests. This role requires strong attention to detail, effective communication skills, and the ability to think on your feet.

We offer a fast-paced environment where you can challenge yourself and provide the highest level of service to our customers. Our lounges are designed to offer comfort and luxury, and your role will be crucial in maintaining an atmosphere of relaxation and sophistication.

About You
  • You have strong experience in a fast-paced customer service role.
  • You're able to think on your feet and perform well under pressure.
  • You have a genuine commitment to superior customer experiences.
  • You possess effective communication skills with an inclusive mindset.
  • You're a strong motivator and positive attitude is essential.
  • You're a team-oriented individual with a commitment to collaboration.
  • You have strong organizational and time management skills.
  • You're able to handle challenges in a time-sensitive environment.
  • You possess exceptional presentation standards.
  • Punctuality and reliability are must-haves.

We offer flexible leave options, including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. Plus, enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.