Current jobs related to Team Leader - Melbourne, Victoria - Belgravia Leisure

  • Drafting Team Leader

    1 month ago

    Melbourne, Victoria, Australia Reha Team Hannover Full time

    Job Title: Drafting Team LeaderWe are seeking an experienced Drafting Team Leader to join our team at ABN Group. As a key member of our Drafting Leadership Team, you will be responsible for overseeing the documentation of all stages of Working Drawings, ensuring the Greenfields Drafting Team meets KPIs and Quality Control, and managing workflow and...

  • Drafting Team Leader

    4 weeks ago

    Melbourne, Victoria, Australia Reha Team Hannover Full time

    Job Title: Drafting Team LeaderWe are seeking an experienced Drafting Team Leader to join our Greenfields project team. As a key member of our drafting leadership team, you will be responsible for overseeing the documentation of all stages of working drawings, ensuring the team meets KPIs and quality control, and managing workflow and resources.Key...

  • Drafting Team Leader

    4 weeks ago

    Melbourne, Victoria, Australia Reha Team Hannover Full time

    Job Title: Drafting Team LeaderWe are seeking a highly experienced Draftsperson to join our Drafting Leadership Team as a Team Leader. As a key member of our team, you will be responsible for the allocation of Team workflow, coordination of drafting resources, and supporting the Greenfields Drafting Team to document and deliver a range of products and...

  • Team Leader

    4 weeks ago

    Melbourne, Victoria, Australia Myer Full time

    {"title": "Online Fulfilment Team Leader", "subtitle": "Join Myer's dynamic team and take your career to the next level!", "content": "At Myer, we're passionate about delivering exceptional customer experiences. As our Online Fulfilment Team Leader, you'll play a critical role in ensuring our customers receive their online orders on time and in perfect...

  • Team Leader

    4 weeks ago

    Melbourne, Victoria, Australia Myer Full time

    {"title": "Online Fulfilment Team Leader", "subtitle": "Join Myer's dynamic team and take your career to the next level!", "content": "At Myer, we're passionate about delivering exceptional customer experiences. As our Online Fulfilment Team Leader, you'll play a critical role in ensuring our customers receive their online orders on time and in perfect...

  • Team Leader

    3 weeks ago

    Melbourne, Victoria, Australia Myer Full time

    {"title": "Online Fulfilment Team Leader", "subtitle": "Join Myer's dynamic team and take your career to the next level!", "content": "At Myer, we're passionate about delivering exceptional customer experiences. As our Online Fulfilment Team Leader, you'll play a critical role in ensuring our customers receive their online orders on time and in perfect...

  • Team Leader

    1 month ago

    Melbourne, Victoria, Australia KMO Burger, LLC Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at KMO Burger, LLC. As a Team Leader, you will be responsible for leading a team of employees to ensure excellent customer service and a smooth dining experience for our guests.Key ResponsibilitiesLead a team of employees to achieve high levels of customer...

  • Team Leader

    1 month ago

    Melbourne, Victoria, Australia Symmetry Human Resources Group Pty Ltd Full time

    Exciting Opportunity: Become a Team Leader at Our New Contact Centre in MelbourneAt Symmetry Human Resources Group Pty Ltd, we're launching a brand-new Contact Centre in Melbourne, leading the way in Business Process Management (BPM) for Fortune 500 and FTSE 100 companies. Be part of something special from the very beginning.Role: Team LeaderDepartment:...

  • Team Leader

    4 weeks ago

    Melbourne, Victoria, Australia Symmetry Human Resources Group Pty Ltd Full time

    Exciting Opportunity: Become a Team Leader at Our New Contact Centre in MelbourneAt Symmetry Human Resources Group Pty Ltd, we're launching a brand-new Contact Centre in Melbourne, leading the way in Business Process Management (BPM) for Fortune 500 and FTSE 100 companies. Be part of something special from the very beginning.Role: Team LeaderDepartment:...

  • Team Leader

    4 weeks ago

    Melbourne, Victoria, Australia Pillow Talk Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and sales results.Key ResponsibilitiesSupport the smooth and efficient...

  • Team Leader

    2 months ago

    Melbourne, Victoria, Australia KMO Burger, LLC Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at KMO Burger, LLC. As a Team Leader, you will be responsible for leading a team of employees to ensure excellent customer service and a smooth dining experience for our guests.Key ResponsibilitiesLead a team of employees to achieve high levels of customer...

  • Team Leader

    4 weeks ago

    Melbourne, Victoria, Australia Myer Full time

    {"title": "Online Fulfilment Team Leader", "subtitle": "Join Myer's dynamic team and take your career to the next level!", "content": "At Myer, we're passionate about delivering exceptional customer experiences. As our Online Fulfilment Team Leader, you'll play a critical role in ensuring our customers receive their online orders on time and in perfect...

  • Team Leader

    4 weeks ago

    Melbourne, Victoria, Australia Belgravia Leisure Full time

    The RoleWe are seeking a highly skilled and experienced Team Leader to join our Contact Centre team at Belgravia Leisure. As a Team Leader, you will be responsible for leading a team of Contact Centre Consultants to achieve sales and service targets, while ensuring excellent customer service and a positive work environment.Key ResponsibilitiesManage and lead...

  • Team Leader

    1 month ago

    Melbourne, Victoria, Australia Hospoworld Resourcing Full time

    About the OpportunityWe are seeking a highly skilled and experienced Team Leader to join our team at a respected inner city venue in Melbourne. As a key member of our management team, you will be responsible for assisting the Venue Manager in performance management, training, recruiting, and running shifts for a food and beverage destination that serves...

  • Team Leader

    4 weeks ago

    Melbourne, Victoria, Australia Hospoworld Resourcing Full time

    About the OpportunityWe are seeking a highly skilled and experienced Team Leader to join our team at a respected inner city venue in Melbourne. As a key member of our management team, you will be responsible for assisting the Venue Manager in performance management, training, recruiting, and running shifts for a food and beverage destination that serves...

  • Team Leader

    4 weeks ago

    Melbourne, Victoria, Australia Pillow Talk Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and sales results.Key ResponsibilitiesSupport the smooth and efficient...

  • Team Leader

    1 month ago

    Melbourne, Victoria, Australia Pillow Talk Full time

    About the RoleWe are seeking a highly skilled and motivated Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and sales results.Key ResponsibilitiesSupport the smooth and efficient operation...

  • Team Leader

    4 weeks ago

    Melbourne, Victoria, Australia Hospoworld Resourcing Full time

    Unlock Your Potential as a Team LeaderWe're seeking a motivated and experienced Team Leader to join our dynamic team at a reputable hospitality business on the Mornington Peninsula. As a key member of our team, you'll be responsible for leading a team of hospitality professionals to deliver exceptional customer experiences and drive business growth.The...

  • Team Leader

    3 weeks ago

    Melbourne, Victoria, Australia Belgravia Leisure Full time

    The RoleWe are seeking a highly skilled and experienced Team Leader to join our Contact Centre team at Belgravia Leisure. As a Team Leader, you will be responsible for leading a team of Contact Centre Consultants to achieve sales and service targets, while ensuring excellent customer service and a positive work environment.Key ResponsibilitiesManage and lead...

  • Team Leader

    4 weeks ago

    Melbourne, Victoria, Australia Symmetry Human Resources Group Pty Ltd Full time

    Lead a Dynamic Team in Debt Collections and Customer SupportAs a Team Leader at Symmetry Human Resources Group Pty Ltd, you will be responsible for leading a team of professionals in debt collections and customer support, ensuring that every team member delivers top-notch support. You will drive exceptional service and efficiency, collaborating closely with...

Team Leader

2 months ago

Melbourne, Victoria, Australia Belgravia Leisure Full time

About the Role

As a Team Leader in the Contact Centre at Belgravia Leisure, you will possess the skills to recruit, effectively manage performance and lead teams. This includes attracting and selecting talented individuals, overseeing their performance through coaching and feedback and providing leadership to achieve collective/individual goals.

Key Responsibilities

  • Manage various channels: voice (inbound/outbound), web messaging, SMS and email.
  • Lead consultants to achieve goals and metrics.
  • Ensure clear and engaging communication with customers.
  • Achieve sales/service targets through staff development and performance monitoring.
  • Develop a team of highly professional and motivated Contact Centre Consultants.
  • Assess and address performance issues promptly.
  • Foster effective relationships with venue managers and head of department staff.
  • Implement corrective action plans for employee performance improvement.
  • Collaborate with your line manager on termination decisions when necessary.
  • Ensure adherence to company policies and legal requirements in the termination process.
  • Perform additional duties as guided by your line manager.

Requirements

  • Experience managing a team of 10-15 direct contact centre consultant reports.
  • Excellent leadership, people management and team management skills.
  • Contact Centre experience in a similar environment.
  • Ability to inspire and create enthusiasm, energy and cooperation in others.
  • Coaching and encouraging staff to perform at their optimum level.
  • Workflow management and efficiency skills.
  • Understanding of contact centre practices, dependencies and operations.
  • Ability to work under pressure and make effective decisions.

Desirable Skills

  • Familiarity with Microsoft Office Suite.
  • CRM experience, including Microsoft Dynamics.
  • Contact centre-specific software, such as Genesys Cloud.
  • Understanding of contact centre metrics.

What We Offer

  • Competitive Salary.
  • Flexible Work Arrangements.
  • Free Gym Membership.
  • Employee Benefits Program.
  • Key role in the growth of our contact centre expansion.
  • Opportunities for ongoing training and career development.

Belgravia Leisure is an equal opportunity employer, encouraging applications from qualified and diverse candidates.