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Service Leadership Position
3 weeks ago
We are seeking a professional and experienced leader to join our management team.
This leadership position involves managing day-to-day operations, ensuring high customer satisfaction, and fostering teamwork.
- Day-to-Day Operations Management: Ensuring the smooth running of all facilities and services.
- Staff Supervision: Overseeing staff performance, providing feedback, and coaching for improvement.
- Customer Relations: Managing customer complaints, resolving issues promptly, and maintaining a positive reputation.
- Performance Metrics: Monitoring key performance indicators, such as customer satisfaction and staff retention.
- Safety and Security: Maintaining a safe working environment, adhering to safety protocols, and ensuring compliance with regulatory requirements.
- Team Development: Motivating staff, promoting teamwork, and recognizing individual achievements.
The ideal candidate will possess excellent leadership skills, effective communication, and strong interpersonal abilities. They should have 2-3 years of experience in hospitality management or duty management, along with relevant certifications and qualifications.
